Terms of Service

By using FundRiseMe, you agree to these Terms and the Acceptable Use Policy, Community Guidelines, Privacy Notice, Cookie Policy, Refund and Donation Review Policy, Donation Transparency disclosures, Promotion & Advertising Policy, and any campaign-, country-, payment-, or feature-specific terms shown to you.

FundRiseMe is a moderated fundraising service. People submit private help requests; FundRiseMe reviews the request and decides whether to create and publish a public campaign. FundRiseMe manages the public campaign, may prepare or edit campaign materials, coordinates donation processing through third-party payment providers, and controls release of funds subject to verification, refunds, disputes, provider rules, and law. FundRiseMe is not a bank, escrow provider, investment service, lender, medical provider, or guarantor of any fundraising result.

You must have legal capacity to use the service and provide accurate, current information. A person requesting help for someone else must have a genuine relationship to the beneficiary and appropriate authority or consent. Organizations must act through an authorized representative. You are responsible for account security and for promptly reporting unauthorized access.

A help request is an application only and is not public automatically. FundRiseMe may request identity, beneficiary, relationship, organization, medical, invoice, expense, event, charitable, consent, payout, or other supporting information. FundRiseMe may approve, decline, delay, pause, or withdraw a request or campaign based on verification, policy, safety, provider, fraud, legal, reputational, or operational concerns.

Applicants and beneficiaries must provide truthful, complete, non-misleading information; obtain consent for people named, pictured, filmed, or described; promptly disclose material changes; keep contact and payout details accurate; preserve relevant supporting records; cooperate with reasonable verification; and use support consistently with the approved campaign purpose.

For an approved case, FundRiseMe may write or edit campaign copy and prepare photographs, video, interviews, translations, social-media creative, and other campaign material. Where useful, proportionate, safe, and consented to, FundRiseMe may arrange an in-person visit to verify the request or create accurate media. Sensitive, medical, family, and children’s information must be handled with appropriate consent and privacy safeguards.

A donation is a voluntary payment in support of the selected approved campaign and ordinarily is not a purchase, investment, loan, equity interest, or guarantee of a result. Donors should review the public campaign and applicable disclosures before donating. Public totals may show verified gross donations while the net amount ultimately available can differ because of disclosed provider charges, refunds, reversals, payout costs, or agreed promotion costs.

Payments and payouts may be processed by third-party providers. By initiating a payment, the payer authorizes applicable fraud checks, legally required information sharing, provider charges, and currency conversion where relevant. Transactions may be declined, delayed, reversed, held, or reviewed for security, compliance, sanctions, dispute, chargeback, fraud, or verification reasons.

FundRiseMe may promote approved campaigns through organic distribution and paid advertising, including Meta platforms such as Facebook and Instagram, Google advertising products, TikTok, search, video, display, and other suitable channels. Promotion arrangements are campaign-specific. FundRiseMe may cover advertising and production costs from its own budget, in which case no campaign marketing deduction applies. In other cases, only after prior disclosure and applicant agreement, FundRiseMe may recover documented campaign-specific advertising or production costs from net campaign proceeds, subject to any disclosed cap or terms, or may apply the disclosed 12% performance-promotion success fee where that option is used. No undisclosed marketing or administration deduction may be introduced. Unless a campaign-specific disclosure expressly states otherwise, FundRiseMe will not charge both documented cost recovery and the performance-promotion success fee for the same promotional activity. General operating overhead is not deducted from campaign proceeds unless separately disclosed and agreed before it applies.

A donor may request a refund while the relevant donation remains under FundRiseMe’s control and before it is irreversibly transferred, spent, committed, or otherwise applied to the beneficiary, approved campaign purpose, or an expressly disclosed campaign expense. Once the relevant funds have been irreversibly applied, an ordinary change-of-mind refund may no longer be available for that portion, but duplicate or unauthorized payments, credible fraud, material misrepresentation, payout failure, and cases required by provider rules or law may still be reviewed under the Refund and Donation Review Policy.

Funds are not guaranteed to be released immediately. FundRiseMe may hold or delay release for applicant, beneficiary, payout, refund, fraud, dispute, chargeback, provider, banking, sanctions, or legal checks. Depending on the case, funds may be released to a verified beneficiary or authorized recipient or used directly for the approved campaign purpose. Material changes may require renewed review before release.

Applicants and beneficiaries must notify FundRiseMe promptly if the beneficiary, need, expected cost, treatment, event, project, relationship, payout recipient, or intended use materially changes. FundRiseMe may update the public campaign, pause donations or release, request more evidence, process eligible refunds, or approve another lawful use consistent with donor disclosures and applicable rules.

You retain ownership of content you submit. You grant FundRiseMe a worldwide, non-exclusive, royalty-free licence to host, edit for clarity, reproduce, format, translate, display, communicate, distribute, advertise, and use that content as reasonably necessary to review the help request, create and promote an approved campaign, protect users, and operate the service. You represent that you have the rights and permissions required for submitted content.

You may not use FundRiseMe for fraud, fabricated beneficiaries, impersonation, unauthorized stories, deceptive donation activity, illegal goods or services, money laundering, sanctions evasion, bribery, trafficking, terrorism, violence, exploitation, child endangerment, hate, threats, harassment, doxxing, malicious software, intellectual-property infringement, privacy violations, spam, scraping, account sales, security interference, or evasion of enforcement.

Anyone may report a campaign. FundRiseMe may review account and payment signals, documents, public information, communications with involved parties, provider alerts, and on-site findings where applicable. We may require corrections, pause donations or release, remove material, preserve evidence, issue eligible refunds, suspend accounts, or notify providers or authorities where reasonably necessary.

Where practical, contact FundRiseMe before filing a payment dispute so we can investigate. A donor may not recover the same transaction twice through both a refund and chargeback. Fraudulent or abusive dispute activity may be restricted or reported to the payment provider.

FundRiseMe may integrate with payment, banking, identity, email, analytics, hosting, advertising, social-media, mapping, or other third-party services. Those providers control their own services and may have separate terms and privacy notices. FundRiseMe does not control third-party availability or independent processing except as required by law.

We may limit, suspend, or terminate access where reasonably necessary for safety, fraud prevention, legal compliance, provider requirements, repeated complaints, policy breaches, or risk to users or the service. Provisions relating to payments, records, licences, disputes, liability, and enforcement may survive termination.

Features may vary by country, payment provider, device, campaign, or verification status. FundRiseMe does not guarantee uninterrupted service, advertising delivery, donor response, a particular amount raised, completion of a campaign goal, or a particular payout date.

Nothing excludes liability that cannot lawfully be excluded. Otherwise, to the maximum extent permitted by law, FundRiseMe is not liable for indirect or consequential losses, expected donations, independent third-party services, applicant or beneficiary misconduct, or events outside reasonable control.

These Terms are governed by the laws of Georgia, subject to mandatory consumer-protection, conflict-of-law, and jurisdiction rules that cannot lawfully be excluded. Unless mandatory law requires another forum, disputes relating to FundRiseMe may be brought before the competent courts of Georgia. Users retain any non-waivable rights available under applicable law.

We may update these Terms to reflect changes in law, providers, features, risk, promotion models, or operations. Material changes will be communicated where required. The effective version is the version published on this page.

FundRiseMe is operated by the legal operator identified in the Legal Centre. The operator’s legal name, registration or tax identifier, and address must match the merchant and payment-provider records. General support: contact@fundriseme.com. Legal notices, Terms questions, compliance matters, privacy-rights requests, and formal disputes: legal@fundrisme.com. Fraud, abuse, safety, or campaign reports: report@fundriseme.com.