General and account support
Email contact@fundriseme.com for login help, account settings, help requests, donations, receipts, payouts, accessibility, partnerships, or general questions.
Legal, compliance, and formal notices
Email legal@fundrisme.com for Terms questions, formal legal notices, compliance enquiries, privacy-rights requests, intellectual-property matters, or formal disputes.
Campaign reports, fraud, abuse, and safety
Use the Report a Fundraiser form or email report@fundriseme.com. Include the campaign URL, specific concern, relevant dates, and supporting information.
Payment issue
Include the campaign URL, donation date, amount, currency, receipt or order reference, and the payment provider. Do not send a complete card number or security code.
Refund request
Email contact@fundriseme.com with the subject “Refund request.” Include the campaign URL, receipt or order reference, transaction date, amount, payer email, and reason. If the relevant donation remains under FundRiseMe’s control and has not yet been irreversibly transferred, spent, committed, or applied to the beneficiary or an expressly disclosed campaign expense, your request will be reviewed under the Refund and Donation Review Policy.
Funds, fees, or promotion question
For questions about payment-processing costs, net campaign proceeds, the optional performance-promotion fee, or how funds are released, include the campaign URL and transaction reference and review How Donations Are Used.
Privacy request
Email legal@fundrisme.com with the subject “Privacy request,” your country or state, account email, the right requested, and relevant campaign or transaction. Identity verification may be required.
Immediate danger
FundRiseMe is not an emergency service. If someone faces immediate danger, contact local emergency services or an appropriate crisis service before submitting a platform report.