What may be eligible
A donation may be reviewed where there is credible evidence of fraud, material misrepresentation, unauthorized fundraising, or an irrecoverable payout failure.
What is not automatically covered
Disagreement with a beneficiary, a changed outcome, dissatisfaction with how quickly a goal is reached, or a good-faith change in circumstances may not qualify.
How to request a review
Contact us promptly with the campaign link, donation receipt, amount, date, reason for concern, and available supporting information.
Case-by-case decisions
Eligibility, evidence, deadlines, refund availability, payment-provider rules, and local law are considered for each request.