Refund request before funds are irreversibly applied
A donor may request a refund while the relevant donation remains under FundRiseMe’s control and before it is irreversibly transferred, spent, committed, or otherwise applied to the beneficiary or an expressly disclosed campaign expense. Requests are reviewed under the Refund and Donation Review Policy and, when approved, are returned to the original payment method where possible.
Additional protection for serious concerns
A donation may also be reviewed where there is credible evidence of fraud, material misrepresentation, unauthorized fundraising, beneficiary impersonation, or an irrecoverable payout failure. This review is separate from the ordinary pre-disbursement refund window.
What is not automatically covered
A change in outcome, a good-faith delay, disagreement with a beneficiary, or dissatisfaction with how quickly a goal is reached does not by itself establish fraud or guarantee a refund after the relevant funds have already been irreversibly applied.
How to request a refund or review
Contact us promptly with the campaign link, donation receipt, amount, date, reason for the request, and any relevant supporting information. Do not send full card numbers or passwords.
Transparent decisions
We consider the status of the funds, available evidence, provider deadlines, payment disputes, fraud indicators, applicable law, and whether the relevant donation has already been irreversibly transferred, spent, committed, or applied to the beneficiary or an expressly disclosed campaign expense.