Requesting a refund
Contact support with the campaign URL, receipt, transaction date, amount, reason, and any relevant evidence as soon as possible.
Possible reasons for review
Duplicate or incorrect payment, unauthorized transaction, credible fraud or material misrepresentation, payout failure, campaign removal, organizer-approved refund, or another reason required by law or payment-provider rules.
Limitations
Refunds may be unavailable after payout, expiry of provider deadlines, chargeback activity, currency conversion, partial use of funds, or where the issue is a good-faith disagreement rather than deception.
Processing
Approved refunds are normally returned to the original payment method. Timing and recoverable fees depend on the payment provider and financial institution.